Budget airlines often receive a lot of complaints due to the limited services they offer, the ‘uncomfortable’ seats they have, and the delays that customers often experience in their flights.
But one budget airline recently drew flak after a passenger shared a photo of a backless seat in the plane, only for a company representative to ask him to delete the post!
Matthew Harris was flying on Easy Jet flight 2021 (EXY98HD) from Luton, England to Geneva, Switzerland, when he was surprised to see that several seats on the plane did not have a back. What’s so troubling about it is that a woman was assigned to one of the backless seats! Can you just imagine what would happen once the plane begins taking off?
An angry Harris tweeted the airline to complain about the situation.
“#easyjet beats @Ryanair to have backless seats. @IATA @EASA this is flight 2021 Luton to Geneva. How can this be allowed. @GeneveAeroport @easyJet_press @easyJet,” Harris wrote, tagging the airlines he mentioned.
But the airline’s unexpected response irked the passenger and many netizens who were following the original tweet.
“Hi Matthew, thanks for bringing this to our attention, before we can investigate this could I ask you to remove the photograph & then DM us more info regarding this, so we can best assist you,” a representative of Easy Jet replied. He signed the reply as “Ross”.
Many netizens got angry at this reply.
“Did you seriously just ask a paying customer with evidence of a legitimate health and safety concern to get rid of the evidence??” someone commented.
An angry Harries also replied, “Absolutely not. This is a real photo of a plane currently descending to Geneva.”
But he would later explain what happened next.
“One has to wonder how safe the rest of the plane was. This was her seat. The lady was moved to a spare seat once the flight was fully boarded. Not sure what would have happened if the flight was full,” Harris added.
This was backed by the airline in a statement.
“No passengers were permitted to sit in these seats as they were inoperative awaiting repair,” Easy Jet stated.
“Safety is our highest priority and easyJet operates its fleet of aircraft in strict compliance with all safety guidelines.”
Many netizens are now wondering whether Easy Jet would take legal action against Harris, considering that their name had been dragged down into this mess and a lot of people have expressed anger over the backless seats.
But others pointed out that the guy who first responded to the tweet, Ross, should have explained the matter before asking Harris to take down the post.