GrabFood Driver Sells Milk Tea to Passersby after Customer Ordered 14 Cups but Didn’t Show Up

A GrabFood driver turned into an ambulant vendor, selling milk tea at the sidewalk, after a customer ordered 14 cups worth Php1,900 but didn’t show up to claim the order and pay him up!

Netizen Krizia de Lara shared the heartbreaking photos of the GrabFood driver who had to sell the milk tea for a cheaper price, just so he could recover some of his money. Considering that GrabFood drivers have to pay for their customers’ orders when picking these up at the store, prank orders cost them a lot of money.

I feel sorry for him lalo na nung sinasabi niya na luging lugi na siya at wala na siyang pang gatas,” said de Lara.

Photo credit: Krizia de Lara / Facebook

According to de Lara, the GrabFood driver told them that he got the order from a customer whose address points to a 5-star hotel in Parañaque City. But when he got there, the customer never showed up; nor did the customer accept his calls. Thus, he swallowed his pride and sold the unclaimed milk tea to passersby so he could still have some money to use for his next customers’ order.

Sana maiwasan na yung mga ganitong issues. Sana magawan ng paraan. Sana hindi na maulit,” de Lara added, addressing Grab Philippines.

Faced with backlash from netizens over this common problem with their system, Grab Philippines assured the public that they fully reimburse riders for unclaimed orders. However, considering that the drivers still have to process the reimbursement, they are left with limited cash to use in funding the orders of the next customers on their list.

Photo credit: Krizia de Lara / Facebook

Please do note that our delivery-partners are fully-reimbursed by Grab for unclaimed orders once reported,” tweeted Grab Philippines.

The company also urged netizens to refrain from making prank and bogus orders, promising to impose account penalties on no-show accounts.

UPDATE:

Read: Grab PH Reveals Truth about ‘No-Show’ Incident that Made Driver Sell Milk Tea to Passersby