Elderly Couple Throw Food at Pizza Hut Service Crew over Safety Policy at Araneta Coliseum

A lot of people believe in the policy, “The customer is always right.” Sadly, this is not always the case. There are many times when the customers are actually in the wrong.

A family recently angered netizens for their unruly behavior at the Pizza Hut outlet in Smart Araneta Coliseum.

Netizen Olin Ovlac shared a video of the incident as evidence that the crew had done nothing wrong but was only following what they had been instructed by the management to do.

Photo credit: Olin Ovlac / Facebook

According to the post, the incident really started when the elderly couple tried to order popcorn. The cashier told them Pizza Hut does not serve popcorn. She pointed the stall next door that sells popcorn.

Thinking the couple were done as they were there for some popcorn, she talked to the next customer but the elderly couple go angry as they wanted to buy some food from the store. So, the service crew spoke to them again, taking their order and preparing their food.

Photo credit: Olin Ovlac / Facebook

As is the policy of Araneta Coliseum, the water bottles the service crew gave to the elderly couple had to be uncapped. Bringing capped bottles inside the Coliseum is prohibited but the couple got angry when the service crew took their bottle caps.

This led to the couple throwing food at the poor service crew who was really just doing her job. At this point, the couple’s daughter arrived. Instead of trying to pacify her parents and lead them out of the store, she sided with them and also got angry at the service crew who was on the verge of tears at this point.

Photo credit: Olin Ovlac / Facebook

Ovlac’s group called security officers to settle the matter. The poor service crew could not help but cry even as she continued serving the rest of the customers.

Angry over the incident, Ovlac shared the video on social media. Many netizens were angry at the family for what they had done to the service crew.

Their photos would also spark memes on social media.

Photo credit: Olin Ovlac / Facebook

Kanina nanuod kami ng Magic on Ice sa Araneta bago mag-umpisa dumaan kami sa pizza hut.. Sobrang naawa ako sa service crew dahil pinaliwanag nya naman sa customer na policy talaga for safety purpose yung pagtanggal ng takip sa mineral water.Aba nagwawala ang mag-asawa at binalikan pa ng anak at pinagbabato ang team member ng pagkain.

Guys hindi ibig sabihin na customer tayo parati na tayo sa tama.. Napapagod din po ang mga sales sa dami nating bumibili.. Kaunting pagunawa sana.. Huwag murahin ang mga sales representative.

Kahit lumalabas na sipon ni Ate kakaiyak tuloy pa rin siya sa pagbebenta sa amin.. Sobrang nahahabag talaga ako parang gusto ko siya i-hug. Feeling ko nabully siya ng walang kalaban-laban.

Lastly matuto tayong magbasa dahil Pizza Hut po binebenta nya at hindi Popcorn. 😂

Posted by Olin Ovlac on Wednesday, December 26, 2018