We always want to eat delicious food from restaurants. When your order arrives, you’d be excited to start eating, but with one netizen, their experience came with an unwelcome surprise, and their experience after is not what they expected as well.
Facebook user Youki Sunaga made a post of her experience with a certain restaurant that serves pizza and pasta. It started last April 23, 2019, when she and her companion ordered a combo set and an additional order of pesto pasta, as the restaurant had a running promo. She also commented that the food took longer than usual to arrive and the pasta was cold but they didn’t complain since they wanted to eat.
As Youki was eating the pesto pasta, that was when she saw a cockroach mixed in it. She moved it to the side of the container, took a few photos, then brought it to the counter so she can show it to them. She and her companion did not finish eating and were about to leave when the store manager called for them and asked if they would need any kind of medical attention. She declined the offer but she said she will file a complaint. The manager then in turn took her contact details and was told that they will call her.
After Youki left the restaurant, she sent feedback via their website and she also sent a message to the restaurant’s official Facebook page. She received a response via Facebook the next day, April 24, and they once again asked for her contact details and then they didn’t hear anything from them after. A day later, April 25, she sent a message to follow-up on her complaint, to which they responded that her concern was forwarded to management. She once again didn’t hear anything from them since.
As of this writing, there has been no update from Youki’s post whether the restaurant chain in question has reached out to her or not.
You can read Youki’s post here: